Sizzix USA

An update on our Customer Service Response Time.We encourage you to use our online <a href="https://www.sizzix.com/pages/contact-us/">contact form</a> on our website for any non-urgent matters, however please note that our response time can be up to 5 days due to Public Holidays impacting our Global Customer Services Team availability.

An update on our Customer Service Response Time.
We encourage you to use our online <a href='https://www.sizzix.com/pages/contact-us/'>contact form</a> on our website for any non-urgent matters, however please note that our response time can be up to 7 days due to Public Holidays impacting our Global Customer Services Team availability.

Customer Service Response Times.

Website FAQs

What is Creative Play?

What is the Sizzix Blog?

Where can I find Tim Holtz Inspiration?

Where is the best place to find inspiration and tutorials?

Where can I find the Sizzix app?

I am complete beginner, I don’t know where to start!

I want to advance my crafting collection, what do you recommend?

What are Sizzix Hubs?

What is Colorize?

What is Journaling?

Inspiration & Ideas

Am I eligible for free shipping?

Can I change the shipping address on my order once it has been placed?

I recently placed an order for some items, my order hasn’t been shipped and I have noticed that the items are at a lower price in another promotion, can you price match my items?

Can I place an order over the phone?

Can I return any unwanted goods?

Do I have to pay for my return?

Do Sizzix ship to Canada and Latin America?

How are shipping rates calculated?

How do I know if my online order was accepted?

How do I pay using Klarna?

How do I return my order?

How long do I have to wait for my refund to be processed?

I cannot add to my shopping cart. What should I do?

I have a question about my order. Who do I contact?

I have a VAT (Value Added Tax) query

I need to change or cancel my order. What should I do?

I’m afraid to use my credit card for online shopping. Is Sizzix a secure website?

I've received my order but there are items missing, why is this?

May I place an order with a Sizzix Consumer Support Representative?

Shipping Information

Tracking Your Shipment

What are the Shipping charges?

What happens if I don’t receive my order or there is an issue with my order?

What if my goods are faulty?

What is the Sizzix returns policy?

What payment methods can I use on the Sizzix.com website?

When can I expect delivery of my order?

When will my order be shipped?

Who can shop on Sizzix.com?

Who pays for customs duties?

Who will my order be shipped with?

Why has the pricing changed on the products since I added them to my basket?

Why is my order taking so long to get to me?

Why won't my discount code work?

I am a European/United Kingdom customer; how can I place an order from Sizzix?

Can I place an order with a billing address outside the US or Canada?

Order FAQs

Can I forward or distribute the Sizzix newsletter?

Does Sizzix sell or share its member or email lists?

How do I change my contact and other information in my Sizzix member profile?

How do I create an account?

How do I subscribe to the Sizzix newsletter?

How do I unsubscribe from the Sizzix newsletter?

I received the Sizzix newsletter, but I'm unable to view it. What should I do?

I still need help, can I contact Sizzix support?

I subscribed to the the Sizzix newsletter, but haven't received any newsletters yet. What should I do?

I've forgotten my password, how do I login?

My email address has changed. How do I make sure I still receive Sizzix newsletters?

Should I sign up for a Sizzix account?

What does it mean to be a Sizzix member?

My Account

How do I claim on my warranty?

What does the warranty cover?

What is the warranty on Sizzix Dies?

What is the warranty on Sizzix Machines?

Where will I find my serial number?

Why does my machine not have a serial number?

I have lost a part of my die set, can I get a replacement?

How do I register my machine for extended warranty?

I have built my sandwich incorrectly and the machine is now damaged, does this affect my warranty?

Warranty FAQs

Can I buy a discontinued die set?

Can I use crease rule dies, such as ScoreBoards and Bigz Dies with my Sizzix Big Shot Switch Plus Die Cutting Machine?

Can I use my Sizzix dies in a non-Sizzix machine, or vice versa?

How do I access inspiration for the Sizzix Big Shot Switch Plus Machine?

How do the Sizzix bundles work?

How should I store the Effectz range?

How should the Sizzix Effectz products be stored?

Is my Big Shot Switch Plus Die Cutting Machine covered by any warranty?

My machine has stopped working but is covered under warranty what do I do?

What are the different Sizzix Surfacez?

What Cutting Pads are compatible with the Sizzix Big Shot Switch Plus?

What does the Sizzix Big Shot machine do?

What is a Sizzix cutting machine?

What is the difference between Cricut and Sizzix?

What materials can I use with my Sizzix dies?

What technology is compatible with my machine?

Which machine will cut which materials?

Are any products made with common allergens like latex?

Are any Sizzix products recyclable?

Can I use my machine to decorate food? I have been told you can cut very thin icing with Bigz dies.

How do I know what size a die-cut shape will be?

I use all my Big Shot Machine accessories in my Big Shot Plus Machine. Will this affect the rollers/pressure of the machine?

Is a cracking sound normal when I die-cut?

Is there a maximum paper weight (GSM) for cutting with wafer-thin Thinlits or Framelits dies?

My card/paper sticks in the die. What should I do?

My Cutting Pads are marked and are now marking my design. What can I do?

My Cutting Pads keep bending. Is there a way to flatten my Cutting Pads if they warp?

My cutting plates are marking and bending when I use them, is this normal?

My die is cutting where it should be folding/creasing. What can I do?

My Thinlits/Framelits/chemically etched die is curved and is not cutting properly. What can I do?

What are the differences between die-cutting machines?

What is a die-cutting sandwich?

What is a shim?

What is the difference between cutting pads and plates?

What is the thickest material you can cut with Bigz and Originals dies?

What is the thickest metal that can be embossed?

What materials can I cut with my die?

Why can't the Precision Base Plate be used with the Big Shot Foldaway or Sizzix Plus Machine?

Will other brand products work in the Big Shot?

Can I get a replacement part of my die set?

Do Sizzix products include sales tax?

Can you create custom dies / embossing folders?

I have misplaced my machine's manual. Where can I find it?

Which platforms / cutting pads are compatible with my machine?

My Switch machine has jammed. How do I remove the sandwich?

My Bigz die is cutting the score lines, how can I prevent this?

Product FAQs

How can I become a Sizzix stockist and apply for a retailer account?

How can I buy Sizzix product from a wholesaler?

How do I find a Sizzix Stockist?

How do I use other brands with Sizzix products?

Where is my Amazon Order?

Stockists & Competitors

Can I place a wholesale order online at Sizzix?

Discount Conditions

Does the Sizzix website use cookies?

Is Sizzix a secure website?

What can I do if I’m seeing an issue on a Sizzix webpage?

What is the Sizzix Angel Policy?

Why am I getting an ‘invalid’ message when entering competitions or downloading free patterns?

Will any web browser work at Sizzix?

Customer Service Response Times

I need to service my Ellison machine, who do I contact?

Customer Service Response TimesUpdated 7 months ago